Client Service Pro: Receptionist (Flexible Schedule)

H&R Block; Town of Alden (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. The role emphasizes friendly, personalized service across in-person, phone, and virtual channels.

Candidates should have prior customer service experience, be able to multi-task in a fast-paced setting, and maintain organized, clean offices. Flexible scheduling and multiple office locations may apply.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and manage time effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organization/time management

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. The role emphasizes friendly, personalized service across in-person, phone, and virtual channels.

Candidates should have prior customer service experience, be able to multi-task in a fast-paced setting, and maintain organized, clean offices. Flexible scheduling and multiple office locations may apply.