Client Service Pro - Front Desk & Tax Support

H&R Block; Village of Silver Creek (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. The role emphasizes friendly service, multi-tasking, and maintaining a clean, organized office environment.

You will assist clients in person, over the phone, or virtually, ensuring needs are met and scheduling requests are handled efficiently. Prior customer service experience is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service, in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional. The role emphasizes friendly service, multi-tasking, and maintaining a clean, organized office environment.

You will assist clients in person, over the phone, or virtually, ensuring needs are met and scheduling requests are handled efficiently. Prior customer service experience is preferred.