Client Service Pro - Front Desk & Scheduling (Seasonal)

H&R Block, Inc.; Dixon (IL); Presencial; USD 21 000 - 25 000; Tempo parcial

Resumo da oferta

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Dixon, IL to greet clients, answer phones, and connect them with the right tax expert.

You will help schedule appointments and ensure each client feels welcomed. This fast-paced role relies on strong communication, organization, and computer skills, with a focus on delivering friendly, personalized service across in-person, phone, or virtual interactions.

Qualificações

• Experience in a fast-paced environment.
• Previous customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsabilidades

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Conhecimentos

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

MS Office

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist in Dixon, IL to greet clients, answer phones, and connect them with the right tax expert.

You will help schedule appointments and ensure each client feels welcomed. This fast-paced role relies on strong communication, organization, and computer skills, with a focus on delivering friendly, personalized service across in-person, phone, or virtual interactions.