Client Service Pro — Front Desk & Scheduling

H&R Block, Inc.; Jersey City (NJ); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Jersey City is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll create a welcoming experience and help clients plan their visit.

The role requires multitasking, strong organizational skills, and proficiency with Microsoft Office. Prior customer service experience in a fast-paced environment is preferred, with flexibility to work at multiple locations.

Qualifications

• Experience in a fast-paced environment is required.
• Customer service experience is preferred.
• Ability to multi-task across tasks and clients.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. in Jersey City is hiring a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll create a welcoming experience and help clients plan their visit.

The role requires multitasking, strong organizational skills, and proficiency with Microsoft Office. Prior customer service experience in a fast-paced environment is preferred, with flexibility to work at multiple locations.