Client Service Pro - Front Desk & Office Support

H&R Block, Inc.; Anamosa (IA); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage front-desk tasks at a local office in Anamosa, IA. You will handle scheduling, intake, and basic office operations while supporting tax professionals.

This in-person role requires strong communication, multitasking, and a professional demeanor. A high school diploma is preferred, with room to grow into tax-related roles as the season progresses.

Qualifications

• Experience in fast-paced, client-centric environment preferred.
• Strong communication and teamwork abilities.
• Ability to multitask with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Keep the office organized and clean for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Confidentiality

Organizational skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage front-desk tasks at a local office in Anamosa, IA. You will handle scheduling, intake, and basic office operations while supporting tax professionals.

This in-person role requires strong communication, multitasking, and a professional demeanor. A high school diploma is preferred, with room to grow into tax-related roles as the season progresses.