In-Person Client Concierge | Tax Office Receptionist

H&R Block, Inc.; Des Moines (IA); Vor Ort; USD 19.000 - 25.000; Teilzeit

Zusammenfassung

H&R Block, Inc. in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will manage client scheduling, assist with daily operations, and support a team of tax professionals. This in-person role offers training and opportunities for growth into tax preparation or office leadership, with evening and weekend shifts during tax season and a collaborative, service-focused environment.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma or GED.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals based on needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Office software

Evening/Weekend availability

Hospitality experience

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will manage client scheduling, assist with daily operations, and support a team of tax professionals. This in-person role offers training and opportunities for growth into tax preparation or office leadership, with evening and weekend shifts during tax season and a collaborative, service-focused environment.