Client Concierge & Front Desk Pro (Tax Season)

H&R Block, Inc.; Le Mars (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block in Le Mars, IA is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, and support daily office operations alongside tax professionals in person.

You will greet clients, answer calls, schedule appointments, scan and organize documents, and help keep the office orderly. This role offers training and potential growth into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Le Mars, IA is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, and support daily office operations alongside tax professionals in person.

You will greet clients, answer calls, schedule appointments, scan and organize documents, and help keep the office orderly. This role offers training and potential growth into tax preparation or office leadership.