In-Person Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Ames (IA); Sur place; USD 21 000 - 25 000; Temps partiel

Résumé du poste

H&R Block in Ames, IA, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes customer service, organization, and confidentiality during tax season. Ideal candidates have strong interpersonal skills, multitasking ability, and experience in fast-paced client-facing environments.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Description du poste

H&R Block in Ames, IA, is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role emphasizes customer service, organization, and confidentiality during tax season. Ideal candidates have strong interpersonal skills, multitasking ability, and experience in fast-paced client-facing environments.