Client Service Pro & Front Desk (In-Person)

H&R Block, Inc.; Skokie (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle confidential documents, and help ensure a professional client experience during busy tax periods. The role requires strong customer service skills, organization, and availability to work evenings and weekends during tax season, with opportunities to grow into tax

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle confidential documents, and help ensure a professional client experience during busy tax periods. The role requires strong customer service skills, organization, and availability to work evenings and weekends during tax season, with opportunities to grow into tax