Client Service Pro & Front Desk Specialist

H&R Block, Inc.; Eagle Pass (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client check-ins, scheduling, and document intake in person.

You will support a team of tax professionals and help maintain a professional, organized office environment during tax season. The role offers hands-on training and potential growth into tax preparation or leadership roles within an in-person office setting.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and manage client check-ins, scheduling, and document intake in person.

You will support a team of tax professionals and help maintain a professional, organized office environment during tax season. The role offers hands-on training and potential growth into tax preparation or leadership roles within an in-person office setting.