Client Service & Front Desk Pro - Tax Season

H&R Block, Inc.; Sinking Spring (Berks County); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, and coordinate appointments in-office during tax season. This role is in-person and not remote.

You will support daily office operations, assist tax professionals, and help maintain a professional, client-focused environment. Evening and weekend availability is required, with training provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients to the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain an organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, and coordinate appointments in-office during tax season. This role is in-person and not remote.

You will support daily office operations, assist tax professionals, and help maintain a professional, client-focused environment. Evening and weekend availability is required, with training provided.