Client Service Pro & Front Desk Lead

H&R Block, Inc.; Pocatello (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life-long learning support

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate appointments with tax professionals. This in-person role supports daily office operations and can lead toward tax preparation or office leadership paths.

The position requires strong interpersonal skills, multitasking ability, and comfort with scheduling systems. Availability for tax season evenings and weekends is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office tasks.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Computer proficiency

Education

High school diploma/GED

Tools

Scheduling software

Microsoft Office

Teams

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate appointments with tax professionals. This in-person role supports daily office operations and can lead toward tax preparation or office leadership paths.

The position requires strong interpersonal skills, multitasking ability, and comfort with scheduling systems. Availability for tax season evenings and weekends is expected.