Front Desk Pro: In-Person Client Services

H&R Block, Inc.; Hazel Crest (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, welcome them, and ensure a professional first impression.

You will manage check-in, schedule appointments, and coordinate with tax professionals to match clients with the right specialist. This in-person role supports daily office operations, requires discretion with confidential information, and requires availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with team and serving clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client-facing experience

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office/Teams/scheduling

Evenings/weekends availability

Education

High school diploma/GED

Tools

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, welcome them, and ensure a professional first impression.

You will manage check-in, schedule appointments, and coordinate with tax professionals to match clients with the right specialist. This in-person role supports daily office operations, requires discretion with confidential information, and requires availability evenings and weekends during tax season.