Client Service & Front Desk Pro - Tax Season

H&R Block, Inc.; Mansfield (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and document handling in a fast-paced environment alongside tax professionals.

This is an in-person, seasonal role with evenings and weekends required. The position offers opportunities for growth into tax preparation or office leadership within a supportive team, with training provided to help you develop core

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and document handling in a fast-paced environment alongside tax professionals.

This is an in-person, seasonal role with evenings and weekends required. The position offers opportunities for growth into tax preparation or office leadership within a supportive team, with training provided to help you develop core