Client Service & Pet Care Coordinator

Banfield Pet Hospital; Wesley Chapel (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Disability insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Parental Leave

Continuing Education Allowance

Pet wellness benefits

Job summary

Banfield Pet Hospital in Wesley Chapel, FL is seeking a Client Service Coordinator to manage client flow, welcome patients, and support the veterinary team to deliver high-quality care.

You will educate clients on wellness plans and vaccines, process registrations and invoices, and help schedule appointments while maintaining accurate records and friendly service.

This role emphasizes communication, organization, and a client-first mindset within a fast-paced hospital environment.

Qualifications

• Leadership and customer-focused collaboration to drive client flow and service quality.
• Excellent communication and listening skills to educate clients and coordinate care.
• Strong organizational skills to manage multiple tasks in a veterinary hospital setting.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing flow to maximize productivity.
• Maximize the number of pets seen by maintaining an efficient hospital workflow.
• Provide professional, efficient service and educate clients about pet health and wellness plans.
• Assist clients with documentation, pet information, and scheduling appointments.
• Process invoices, dispense medications per vet instructions, and sell retail products.
• Maintain accurate balances and follow opening/closing procedures.
• Perform general administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Wesley Chapel, FL is seeking a Client Service Coordinator to manage client flow, welcome patients, and support the veterinary team to deliver high-quality care.

You will educate clients on wellness plans and vaccines, process registrations and invoices, and help schedule appointments while maintaining accurate records and friendly service.

This role emphasizes communication, organization, and a client-first mindset within a fast-paced hospital environment.