Pet Care Client Service Coordinator

A Caring Doctor (Texas), P.C.; Lake Worth (TX); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Paid Time Off and Holidays

Disability benefits

Life Insurance

Descripción de la vacante

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow and boost hospital productivity while delivering friendly, informative service.

You will greet clients, educate them on preventative care, coordinate appointments and OWPs, and assist with invoices and referrals. The role emphasizes teamwork, communication, and delivering exemplary client care in a fast-paced setting.

Formación

• Leadership and customer focus required.
• Peer relationships and integrity expected.
• Action oriented and time management required.
• Excellent listening and communication skills.
• Ability to promote preventative care and OWPs.
• Strong client service skills and priority setting.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary. Other job duties as assigned.

Conocimientos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descripción del empleo

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow and boost hospital productivity while delivering friendly, informative service.

You will greet clients, educate them on preventative care, coordinate appointments and OWPs, and assist with invoices and referrals. The role emphasizes teamwork, communication, and delivering exemplary client care in a fast-paced setting.