Client Service & Operations Associate I

Fairygodboss

Columbus (OH)

On-site

USD 42,000 - 54,000

Full time

9 days ago

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Job summary

JPMorganChase in Columbus, OH is seeking a Client Service Delivery Associate I to deliver exceptional client service, process transactions, and troubleshoot issues within a dynamic banking environment.

You will identify opportunities to refer services based on client needs, apply banking principles, and support strategic changes while working across teams to enhance client relationships.

Qualifications

Excellent influencing, negotiation, and communication skills.
Experience in change management with ability to mitigate stakeholder impact.
Proficiency in digital literacy with willingness to adopt new technologies.

Responsibilities

Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
Protect both the client and the institution from potential financial and reputational damage.
Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Change management

Digital literacy

Job description

You will identify opportunities to refer services based on client needs, apply banking principles, and support strategic changes while working across teams to enhance client relationships.

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