Client Service Delivery II - Elevate Client Experience & Change

JPMorganChase; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to enhance client relationships and provide operational support across departments. You will address inquiries, process transactions, and troubleshoot complex issues while driving service improvements and ensuring compliance with standards.

The role emphasizes collaboration with internal teams, strategic communication, and leveraging digital tools to optimize processes and protect client interests.

Qualifications

• Fraud prevention techniques and controls.
• Ability to liaise with multiple departments to ensure policy compliance.
• Strong stakeholder engagement to achieve mutually beneficial outcomes.
• Experience in leading change initiatives and strategic communications.
• Proficiency with digital tools and emerging technologies.
• Analytical, technical, and problem-solving skills with attention to detail.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Skills

Fraud prevention

Interdepartmental liaison

Stakeholder management

Change management

Digital literacy

Analytical thinking

Job description

JPMorganChase is seeking a Client Service Delivery Associate II to enhance client relationships and provide operational support across departments. You will address inquiries, process transactions, and troubleshoot complex issues while driving service improvements and ensuring compliance with standards.

The role emphasizes collaboration with internal teams, strategic communication, and leveraging digital tools to optimize processes and protect client interests.