Client Experience & Delivery Associate I

JPMorganChase; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorganChase in New York is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. You will handle inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.

The role requires strong communication, change-management capabilities, and digital literacy to drive efficient service delivery in a fast-paced environment.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and strategic communications.
• Proficiency in digital literacy and understanding of new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, leveraging strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation during operational changes.
• Utilize knowledge of market products to provide informed advice to clients in line with current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives to optimize service delivery.

Skills

Influencing

Change management

Digital literacy

Job description

JPMorganChase in New York is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. You will handle inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.

The role requires strong communication, change-management capabilities, and digital literacy to drive efficient service delivery in a fast-paced environment.