Client Service Delivery Associate II - Elevate Experiences

J.P. Morgan; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

On-site wellness center

Backup childcare

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to enhance client relationships through exceptional service and operational support at our New York site. You will process transactions, troubleshoot complex issues, and drive improvements in service delivery while ensuring compliance with internal standards.

You will collaborate with cross-functional teams, manage change initiatives, and apply market knowledge to advise clients while upholding industry best practices.

Qualifications

• Proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Skills

Fraud prevention

Stakeholder management

Change management

Communication skills

Digital literacy

Analytical thinking

Job description

JPMorganChase is seeking a Client Service Delivery Associate II to enhance client relationships through exceptional service and operational support at our New York site. You will process transactions, troubleshoot complex issues, and drive improvements in service delivery while ensuring compliance with internal standards.

You will collaborate with cross-functional teams, manage change initiatives, and apply market knowledge to advise clients while upholding industry best practices.