Client Service & Experience Associate I

JPMorganChase; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate I to join our team in Columbus, OH. You will deliver exceptional client service, process transactions, and troubleshoot issues, while identifying opportunities to refer services based on client needs.

You will leverage banking knowledge to make informed decisions impacting customers and departmental goals, with growing skills in strategic planning, conflict management, and digital literacy driving service delivery forward.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management.
• Proficiency in digital literacy and new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Change management

Digital literacy

Job description

JPMorganChase is seeking a Client Service Delivery Associate I to join our team in Columbus, OH. You will deliver exceptional client service, process transactions, and troubleshoot issues, while identifying opportunities to refer services based on client needs.

You will leverage banking knowledge to make informed decisions impacting customers and departmental goals, with growing skills in strategic planning, conflict management, and digital literacy driving service delivery forward.