Client Experience Delivery Associate I

J.P. Morgan; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in New York is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support.

You will address inquiries, process transactions, and troubleshoot issues while pursuing opportunities to refer services based on client needs. This role emphasizes strategic planning, collaboration across teams, and continuous improvement in service delivery, with comprehensive benefits and career growth.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and strategic communications.
• Proficiency in digital literacy and adopting new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Change management

Digital literacy

Job description

JPMorgan Chase & Co. in New York is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support.

You will address inquiries, process transactions, and troubleshoot issues while pursuing opportunities to refer services based on client needs. This role emphasizes strategic planning, collaboration across teams, and continuous improvement in service delivery, with comprehensive benefits and career growth.