Client Experience Delivery Associate I

Fairygodboss; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorganChase in New York seeks a Client Service Delivery Associate I to deliver exceptional customer service and operational support. You will address client inquiries, process transactions, and troubleshoot issues while identifying referral opportunities based on client needs.

The role emphasizes strategic planning, change management, and digital literacy to drive service delivery forward in a dynamic environment and enhance client relationships.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and strategic communications.
• Proficiency in digital literacy and adapting to new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to change management and strategic communications to ensure smooth transitions.
• Utilize knowledge of market products to advise clients and stay updated on industry practices.
• Participate in developing and implementing process automation to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Change management

Digital literacy

Job description

JPMorganChase in New York seeks a Client Service Delivery Associate I to deliver exceptional customer service and operational support. You will address client inquiries, process transactions, and troubleshoot issues while identifying referral opportunities based on client needs.

The role emphasizes strategic planning, change management, and digital literacy to drive service delivery forward in a dynamic environment and enhance client relationships.