Client Service & Operations Delivery Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Client Service Delivery Associate II to strengthen client relationships and drive efficient service delivery.

You will handle inquiries, process transactions, and troubleshoot complex issues, applying banking principles and change-management strategies. The role requires collaboration across departments to ensure compliance and to influence internal stakeholders for improved outcomes.

Qualifications

• Fraud prevention and detection experience.
• Ability to liaise with multiple departments to ensure standards and policies.
• Strong negotiation and communication skills.
• Experience with change management and strategic communications.
• Proficiency with digital tools and emerging technologies.
• Strong analytical, technical and problem-solving skills.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes and strategic communications; mitigate stakeholder impact.
• Advise clients using market knowledge while staying aware of industry practices.
• Optimize service delivery by implementing process automation and building client relationships.
• Monitor and resolve trade discrepancies and conduct root cause analysis.

Skills

Fraud prevention

Stakeholder liaison

Change management

Strategic communication

Digital literacy

Analytical thinking

Job description

JPMorgan Chase & Co. in New York seeks a Client Service Delivery Associate II to strengthen client relationships and drive efficient service delivery.

You will handle inquiries, process transactions, and troubleshoot complex issues, applying banking principles and change-management strategies. The role requires collaboration across departments to ensure compliance and to influence internal stakeholders for improved outcomes.