Client Service & Front Desk Specialist

H&R Block, Inc.; Osawatomie (KS); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, match clients with tax professionals, and manage check-in processes in a fast-paced environment.

The role emphasizes confidentiality, teamwork, and a professional client experience, with evenings and weekends required during tax season. This is an in-person position at our Osawatomie office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service excellence

Interpersonal communication

Multitasking

Attention to detail

MS Office & scheduling tools

Education

High school diploma/GED or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, match clients with tax professionals, and manage check-in processes in a fast-paced environment.

The role emphasizes confidentiality, teamwork, and a professional client experience, with evenings and weekends required during tax season. This is an in-person position at our Osawatomie office.