Client Service Specialist – Front Desk (In-Person)

H&R Block, Inc.; Cassville (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a fast-paced, in-person office.

You’ll support daily office operations, connect clients with the right tax professionals, and help maintain a professional, confidential environment. The role emphasizes teamwork, organization, and attention to detail, with evenings and weekends required during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

MS Office

Scheduling systems

Team collaboration

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a fast-paced, in-person office.

You’ll support daily office operations, connect clients with the right tax professionals, and help maintain a professional, confidential environment. The role emphasizes teamwork, organization, and attention to detail, with evenings and weekends required during tax season.