Client Service & Front Desk Associate (Tax Season)

H&R Block, Inc.; Bartonville (IL); Sur place; USD 21 000 - 37 000; Temps partiel

Résumé du poste

H&R Block in Bartonville, IL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training that can lead to tax preparation or office leadership opportunities.

You will answer calls, check clients in, scan and organize documents, and ensure a clean, professional office environment. You will collaborate with tax professionals to match clients with the right expert while handling

Qualifications

• Experience in a fast‑paced, client‑centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow‑through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check‑in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client service

Team collaboration

Multitasking

Attention to detail

Computer skills

Evenings & weekends availability

Formation

High School Diploma or GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block in Bartonville, IL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training that can lead to tax preparation or office leadership opportunities.

You will answer calls, check clients in, scan and organize documents, and ensure a clean, professional office environment. You will collaborate with tax professionals to match clients with the right expert while handling