Client Services Concierge – Tax Season Front Desk

H&R Block, Inc.; Perry (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Michigan, Perry, is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, answer calls, schedule appointments, and assist with intake while coordinating with tax professionals.

The role emphasizes confidentiality, multitasking, and strong customer service during tax season, with an opportunity to grow into tax prep or office leadership. Working evenings and weekends is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Client-centric environment

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. in Michigan, Perry, is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, answer calls, schedule appointments, and assist with intake while coordinating with tax professionals.

The role emphasizes confidentiality, multitasking, and strong customer service during tax season, with an opportunity to grow into tax prep or office leadership. Working evenings and weekends is expected.