Client Service Concierge | Reception & Scheduling Pro

H&R Block; Mound (MN); On-site; USD 22,000 - 33,000; Full time

Job summary

H&R Block in Minnesota is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met in person, over the phone or virtually.

The role requires multitasking, strong organizational skills, and proficiency with Microsoft Office. This seasonal position emphasizes teamwork, flexibility, and customer service excellence.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Minnesota is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met in person, over the phone or virtually.

The role requires multitasking, strong organizational skills, and proficiency with Microsoft Office. This seasonal position emphasizes teamwork, flexibility, and customer service excellence.