Client Service Concierge | Flexible Hours & Growth

H&R Block, Inc.; Albert Lea (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Minnesota to welcome clients, answer phones, and connect them with the right tax professional.

The role emphasizes delivering a warm, efficient client experience across in-person, phone, or virtual interactions, with opportunities to work across multiple locations. A high school diploma and customer service experience are preferred, with proficiency in Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Minnesota to welcome clients, answer phones, and connect them with the right tax professional.

The role emphasizes delivering a warm, efficient client experience across in-person, phone, or virtual interactions, with opportunities to work across multiple locations. A high school diploma and customer service experience are preferred, with proficiency in Microsoft Office.