Client Service Concierge — Reception & Scheduling

H&R Block, Inc.; West Point (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will pair clients with the right tax professional and ensure high-quality service across in-person, phone, and virtual interactions.

The role requires strong multitasking, organization, and computer proficiency with MS Office. Prior customer service experience is preferred; a high school diploma or equivalent is required.

Qualifications

• Experience in a fast-paced environment.
• Customer service background recommended.
• Ability to multitask and stay organized.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will pair clients with the right tax professional and ensure high-quality service across in-person, phone, and virtual interactions.

The role requires strong multitasking, organization, and computer proficiency with MS Office. Prior customer service experience is preferred; a high school diploma or equivalent is required.