Client Service Concierge - Front Desk & Scheduling

H&R Block, Inc.; Rawlins (WY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist. You will welcome clients, direct them to the right tax professional, and schedule appointments to ensure a smooth experience. You’ll support in-person, phone, and virtual service while maintaining a clean, organized office.

The role focuses on delivering exceptional client service and building relationships that grow each year, with flexible duties as assigned by the franchisee.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the right tax professional.
• Schedule clients as requested.
• Ensure client needs are met in person, by phone, or virtually.
• Keep office organized and clean with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist. You will welcome clients, direct them to the right tax professional, and schedule appointments to ensure a smooth experience. You’ll support in-person, phone, and virtual service while maintaining a clean, organized office.

The role focuses on delivering exceptional client service and building relationships that grow each year, with flexible duties as assigned by the franchisee.