Client Experience Concierge & Receptionist

H&R Block, Inc.; Troy Township (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to create a welcoming first impression for every client in person at our Illinois office.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. Qualifications include experience in a fast-paced, client-centric environment, strong communication, multitasking, and willingness to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Teamwork

Discretion with confidential info

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to create a welcoming first impression for every client in person at our Illinois office.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience. Qualifications include experience in a fast-paced, client-centric environment, strong communication, multitasking, and willingness to work evenings and weekends during tax season.