Client Experience Concierge — Front Desk & Office Support

H&R Block, Inc.; Shelbyville (IL); Sur place; USD 21 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist in Illinois. You will be the welcoming first impression for every client, manage scheduling, and support daily office operations alongside tax professionals in person.

With training and support, this role can lead into tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will uphold confidentiality while delivering a professional client experience.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Client-focused

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist in Illinois. You will be the welcoming first impression for every client, manage scheduling, and support daily office operations alongside tax professionals in person.

With training and support, this role can lead into tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will uphold confidentiality while delivering a professional client experience.