Client Service Concierge - Front Desk (Seasonal)

H&R Block, Inc.; Durham (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to ensure a smooth experience during tax season.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends. The position offers opportunities to grow into tax preparation or office leadership, supported by training and

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Team collaboration

Education

High school diploma or GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate with tax professionals to ensure a smooth experience during tax season.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends. The position offers opportunities to grow into tax preparation or office leadership, supported by training and