Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Elgin (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and work closely with tax professionals. This in-person role offers training and potential growth into tax preparation or office leadership.

You will greet clients, handle check-ins, manage documents, and coordinate with the team to ensure a smooth client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Proficient with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression for the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office cleanliness and organization to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High School Diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and work closely with tax professionals. This in-person role offers training and potential growth into tax preparation or office leadership.

You will greet clients, handle check-ins, manage documents, and coordinate with the team to ensure a smooth client experience during tax season.