Client Concierge & Front Desk Pro (Tax Season)

H&R Block, Inc.

Greenville (TX)

On-site

USD 17,000 - 22,000

Full time

2 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals. This in-person role offers training and potential growth into tax preparation or leadership.

The position emphasizes confidentiality, organization, and teamwork, with availability during tax season evenings and weekends to meet client needs.

Qualifications

Experience in a fast-paced, client-centric environment.
Ability to communicate effectively with clients and team members.
Ability to multitask and manage competing priorities.
Strong organizational skills and attention to detail.
Familiarity with basic computer programs and scheduling tools.

Responsibilities

Greet clients and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including document scanning and organization.
Maintain office organization and cleanliness to support a professional client experience.
Collaborate with tax professionals and team members to ensure smooth daily operations.
Handle sensitive client information with confidentiality and discretion.