Client Concierge & Front Desk Specialist

H&R Block, Inc.; Annapolis (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with tax professionals during tax season. This on-site role supports daily operations and helps maintain a professional client experience.

With training and support, you can grow into tax preparation or office leadership. Availability on evenings and weekends is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments with tax professionals during tax season. This on-site role supports daily operations and helps maintain a professional client experience.

With training and support, you can grow into tax preparation or office leadership. Availability on evenings and weekends is required during peak season.