Seasonal Client Service Concierge (Receptionist)

H&R Block, Inc.; Smithville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and link clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

This role emphasizes strong multitasking, organization, and proficiency with Microsoft Office, in a fast-paced franchise office environment. Seasonal hours may vary by location.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage time effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Ensure all clients' needs are met during service (in person, over the phone or virtually).
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and link clients with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions.

This role emphasizes strong multitasking, organization, and proficiency with Microsoft Office, in a fast-paced franchise office environment. Seasonal hours may vary by location.