Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Ottumwa (IA); On-site; USD 28,000 - 40,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert.

The role focuses on delivering a warm, personalized experience for clients now and in the future. This office operates under an independently owned franchise; franchisees make their own hiring decisions and questions should be directed to the franchisee.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Phone greeting

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert.

The role focuses on delivering a warm, personalized experience for clients now and in the future. This office operates under an independently owned franchise; franchisees make their own hiring decisions and questions should be directed to the franchisee.