Client Service Concierge — Front Desk for Tax Pros

H&R Block, Inc.; Garden City (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist who will be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals in person.

This role is in-person and not remote. Greet clients, answer calls, schedule, check-in, and organize documents, while maintaining a clean, professional office.

Qualifications

• Experience in a fast-paced, client-centric environment is preferred.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist who will be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals in person.

This role is in-person and not remote. Greet clients, answer calls, schedule, check-in, and organize documents, while maintaining a clean, professional office.