Client Concierge & Front Desk Experience Pro

H&R Block, Inc.; Mentor (OH); Vor Ort; USD 21.000 - 26.000; Teilzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals. This in-person role offers training and potential growth into tax prep or leadership.

Responsibilities include greeting clients, answering calls, scheduling, intake processing, and maintaining a professional environment while handling sensitive information with discretion.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Communication

Multitasking

Office software

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals. This in-person role offers training and potential growth into tax prep or leadership.

Responsibilities include greeting clients, answering calls, scheduling, intake processing, and maintaining a professional environment while handling sensitive information with discretion.