Front Desk & Client Concierge — Tax Office

H&R Block, Inc.; Westchester (IL); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership, with opportunities during tax season.

The role emphasizes client care, confidentiality, and collaboration with tax professionals to ensure a smooth, professional experience for every visitor.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with teams.
• Ability to multitask and handle competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Handle client check-in and intake, including document scanning.
• Maintain office organization and professional client experience.
• Collaborate with tax pros and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership, with opportunities during tax season.

The role emphasizes client care, confidentiality, and collaboration with tax professionals to ensure a smooth, professional experience for every visitor.