Client Concierge & Office Receptionist

H&R Block, Inc.; Breese (IL); Sur place; USD 21 000 - 37 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Benefits

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. In-person role handling scheduling, check-in, and day-to-day office operations alongside tax professionals.

You will greet clients, answer calls, schedule appointments, and pair clients with the right tax professional. You’ll keep the office organized and support confidential handling of documents.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Interpersonal communication

Multitasking

Scheduling

Office software

Formation

High school diploma/GED

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. In-person role handling scheduling, check-in, and day-to-day office operations alongside tax professionals.

You will greet clients, answer calls, schedule appointments, and pair clients with the right tax professional. You’ll keep the office organized and support confidential handling of documents.