In-Person Client Concierge & Front Desk — Tax Season Support

H&R Block, Inc.; Tifton (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the first welcoming face in our office.

This in-person role handles client check-in, scheduling, and basic office operations while coordinating with tax professionals to deliver a smooth client experience. Ideal candidates bring strong interpersonal and communication skills, enjoy a fast-paced environment, and can work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the first welcoming face in our office.

This in-person role handles client check-in, scheduling, and basic office operations while coordinating with tax professionals to deliver a smooth client experience. Ideal candidates bring strong interpersonal and communication skills, enjoy a fast-paced environment, and can work evenings and weekends during tax season.