Client Service Concierge & Front Desk (Evenings/Weekends)

H&R Block, Inc.; Hickory Hills (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the first point of contact for clients. You will manage scheduling, assist with daily office operations, and coordinate with tax professionals to match clients with the right services.

The role emphasizes confidentiality, professionalism, and teamwork, with evenings and weekend availability during tax season. Training is provided to support growth into tax preparation or leadership roles.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the first point of contact for clients. You will manage scheduling, assist with daily office operations, and coordinate with tax professionals to match clients with the right services.

The role emphasizes confidentiality, professionalism, and teamwork, with evenings and weekend availability during tax season. Training is provided to support growth into tax preparation or leadership roles.