Client Service Concierge: Evening & Weekend Receptionist

H&R Block, Inc.; Gainesville (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with a team of tax professionals and have the opportunity to grow into tax preparation or office leadership with training. The role requires strong interpersonal skills, multitasking, and reliability, with availability during tax season including evenings and weekends.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with a team of tax professionals and have the opportunity to grow into tax preparation or office leadership with training. The role requires strong interpersonal skills, multitasking, and reliability, with availability during tax season including evenings and weekends.