Client Service Concierge — Flexible Schedule

H&R Block, Inc.; Harriman (TN); On-site; USD 16,531,000 - 22,042,000; Part time

Job summary

H&R Block, Inc. in Harriman, TN is seeking a seasonal Client Service Professional/Receptionist to enhance client experiences. You will greet clients, answer calls, and pair them with the right tax professional, scheduling them per their preferences.

You’ll help meet client needs in person, by phone, or virtually while keeping the office organized and welcoming. The role emphasizes customer service, multitasking, and strong time-management, with familiarity of Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Harriman, TN is seeking a seasonal Client Service Professional/Receptionist to enhance client experiences. You will greet clients, answer calls, and pair them with the right tax professional, scheduling them per their preferences.

You’ll help meet client needs in person, by phone, or virtually while keeping the office organized and welcoming. The role emphasizes customer service, multitasking, and strong time-management, with familiarity of Microsoft Office.