Seasonal Client Service Pro & Receptionist - Flexible Hours

H&R Block, Inc.; Mountain City (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

H&R Block in Tennessee is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

The role emphasizes quick, friendly service, organized support, and collaboration with team members across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Telephone etiquette

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Tennessee is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will help schedule appointments and ensure client needs are met in person, by phone, or virtually.

The role emphasizes quick, friendly service, organized support, and collaboration with team members across locations.