Client Service & Reception Specialist

H&R Block; Woodbury (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Woodbury, TN is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, ensure client needs are met in person, over the phone or virtually, and keep the office clean and organized.

The role emphasizes fast-paced customer service, multitasking, and strong time management. Prior experience in customer service and proficiency with Microsoft Office are a plus;

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service setting.
• Ability to work flexible schedule and/or in multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

H&R Block in Woodbury, TN is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments, ensure client needs are met in person, over the phone or virtually, and keep the office clean and organized.

The role emphasizes fast-paced customer service, multitasking, and strong time management. Prior experience in customer service and proficiency with Microsoft Office are a plus;